In order for Whole Body Health to maintain our fair prices and high quality staff, appointments for all new clients must either be reserved with a credit card or a gift certificate number. Your credit card will not be charged prior to your arrival. When you reserve an appointment time, it is our responsibility to provide you with excellent massage/bodywork in a professional and timely manner. As a service-based business, our practitioners are paid per session. It is our policy to require payment for forgotten or willfully missed appointments that are not cancelled with 24-hours notice. We charge a 50% fee for all cancellations within 24-hours, regardless of the length of treatment.